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Technology At Home

The best place to place your modem and router in your home


While some employees have returned to the office, many are still working from home at least a few days a week.

Continued remote work could also lead to ongoing Internet connectivity issues for the region’s more than two million Comcast customers, as well as Verizon and other carrier customers.

In 2021, the first full pandemic year, Comcast customers were using their home Wi-Fi on nearly a billion devices nationwide, Comcast spokesperson Joel Shadle said. That’s 12 times more devices than were connected in 2018, pre-pandemic. With more devices connecting to networks, it’s not surprising that some people saw – and still see – slower internet speeds.

If home Wi-Fi issues continue to interrupt your Zoom calls and force the midday device to reboot nearly three years into the pandemic, here are some tips from Comcast experts on how to fix the problem without calling customer service. These tips also apply whether you have Comcast, Verizon, or another Internet service provider.

Check the position of your router and modem

If your router and modem, or a gateway (Comcast’s combination of a router and modem in one device that provides the most advanced 6E Wi-Fi connection) is in the basement, closet, or bookshelf, move it somewhere in near the center of your home or apartment and on an elevated surface.

“Location, location, location isn’t just a phrase for real estate,” said Shadle. It also applies to where you place your router and modem.

The company uses a metaphor: Think of the router and modem as a lamp, whose light — or signal — is less abundant when hidden behind other objects.

For the same reason, don’t place the unit near a window, as some of the signal will be wasted outdoors, unless the outdoor area is a deck or porch where you want coverage.

If the socket you need to connect the router and modem to is not in an ideal location, contact your Internet service provider for alternate locations. Of course, if you live in an apartment, check with your landlord before making any changes to the electrical outlet.

Restart regularly


You’re probably familiar with the age-old wisdom about what to do when technology isn’t working right: turn it off and back on.

But this sage advice doesn’t just apply when a device is on the fritz.

Get in the habit of sometimes unplugging your router, waiting a minute, then plugging it back in. This can force software updates, which occasionally fail to come through automatically.

Monitor connected devices

If your ISP has an app, use it to see which devices are using Wi-Fi at any given time. Pause devices you don’t want to use right now.

For example, if you’re about to attend an important work meeting, it might be helpful to temporarily disconnect your child’s gaming device from the network, Shadle said. You don’t want it to suddenly install updates and slow down your connection mid-meeting.

Tighten cables

Don’t forget the physical connections on the router and modem.

“A loose cable connection to your gateway can cause all sorts of problems, sapping the speed of your device and in some cases causing issues that can affect your entire block,” Comcast wrote on its website, urging users to make sure the cables are good . “finger tight.”

Consider Wi-Fi extenders

If your Wi-Fi connection doesn’t improve with these tips, you have dead spots in your home, or your home office needs to be far from the router and modem, Wi-Fi extenders, which plug into a regular wall outlet, may be worth the investment .